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S.M.A.R.T Work Design

Based on decades of research, the SMART Work Design model identifies five key job characteristics that result in positive outcomes across jobs and industries.

SMART approach – by thrive at work

The SMART Work Design model, developed by Professor Sharon Parker at the Future of Work Institute is a useful model that employees and employers can refer to when designing meaningful and motivating work.

SMART work is: Stimulating, Mastery, Agency, Relational, and Tolerable demands.

There are many job resources that can be considered.

The SMART work design model identifies four key types of job resources:

  • Stimulating job resources – stimulating job resources include having task variety and
    meaning in the job.
  • Mastery job resources – mastery job resources include workers having role clarity, and
    receiving feedback, including getting appropriate reward and recognition in their work.
  • Agency job resources – agency job resources include job control and participation in
  • Relational job resources – relational job resources are about having positive work
    relationships and having high levels of supervisor and co-worker support.
  • Tolerable demands – Job demands are aspects of work resourcing that require effort. In excess, or when there are insufficient buffering job resources, job demands can cause stress and discomfort. Every individual has different levels of tolerance to demands in the workplace, and stress can occur when the amount of work demands exceeds a person’s capacity to cope.

Find out more on the Thrive at Work website:

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