Welcome to ‘Local Business Sessions,’ a Mornington Peninsula podcast series where local businesses share innovative approaches and practical insights. Hear from 2025 Business Excellence Award winners and discover how excellence can ignite inspiration and spark fresh ideas.
The Customer Experience Award recognises businesses with exceptional dedication and skill in creating memorable experiences.
This episode features the award-winners share practical insights, proven strategies, and real-world examples of how great customer experiences drive loyalty, growth, and long-term success. Learn how to make customer experience not just a value—but a sound business practice.
Featuring:
Jeremy is the proprietor of Artisan’s Alley, a vibrant hub showcasing local artists, makers, and designers. Nestled at 17 Main Street Mornington, the shop offers an immersive shopping experience with an eclectic array of artwork, skincare, jewellery, homewares, and clothing. Discover unique treasures, support small businesses, and engage with the creators behind the crafts.
Sally is CEO of The Cambium, a unique sanctuary for thinkers on the Mornington Peninsula. With extensive experience in partnerships, events, and brand strategy, she has worked with global brands and led major projects. Since founding The Cambium in 2022, Sally has driven its success, earning multiple awards and creating an inspiring space for business and creativity.
As Chief Operating Officer at Arthurs Seat Eagle, Genna leads daily organisational operations across front-of-house, ticketing, retail, and food and beverage services. She oversees financial performance, risk, compliance, and board reporting, while working closely with the CEO to shape operational priorities and drive strategic development, ensuring seamless delivery and long-term organisational success.
Content created November 2025, reviewed January 2026
