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Obligations for supplying packaged liquor

20 June 2023 | By VIC Government

The Liquor Control Reform Act 1998 (the Act) imposes obligations on licensees regarding the supply of packaged liquor to a person who makes an off-premises (mail, email, telephone, web/internet or other electronic communication) request.

If your business intends to supply packaged liquor ordered via email, telephone or online, you must notify Liquor Control Victoria through your Liquor Portal account.

You must notify Liquor Control Victoria before starting delivery. This only applies to the following licence types:

  • General and late night (general)
  • Restaurant and cafe
  • Full club
  • Packaged liquor and late night (packaged liquor)
  • Producer’s

Licensees of the above licence types, plus remote sellers and renewable limited licensees, must meet the following obligations when selling liquor via remote orders:

  • reporting failed packaged liquor deliveries
  • displaying liquor licence number and other notices required by LCV on your website or other ordering platforms
  • asking the customer to confirm they are 18 years and over, for first time and gift orders (the age of the gift recipient must also be confirmed)
  • for subsequent orders asking the customer to provide instructions where the order should be left if not at home
  • instructing the delivery person that:
    • delivery must occur before 11 pm
    • same day deliveries must not be left unattended
    • age of the recipient must be verified for first time orders and gift orders by sighting an  acceptable form of identification
    • for subsequent deliveries, the order must be delivered as per customer instructions.
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