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Frequently asked questions

In need of a speedy FAQ solution? Our team has compiled a list of frequently asked questions (and answers) related to common business enquiries for your convenience.
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Business permit requirements vary depending on your business type, location and activities. Visit our Permits and signage page for an overview of common permits for businesses on the Mornington Peninsula, along with links to relevant Shire webpages and contact details.

If a Shire officer has already been in touch regarding your permit, they are your best first point of contact. If you’re unsure who to speak to or can’t locate their details, contact:

Mornington Peninsula Shire Customer Service: 1300 580 600, customerservice@mornpen.vic.gov.au
Business and Industry Support: 03 5950 1446, business@mornpen.vic.gov.au

Planning permits

If you have submitted a planning permit application, contact the Mornington Peninsula Shire Planning Services Team on 5950 1010.
For more information, visit the Planning page on the  visit this page on the Mornington Peninsula Shire website.

Food and Health permits

For Food or health-related business applications you can call the Environmental Health Team on 5950 1373.
For more information, visit the Food and Health businesses page on the Mornington Peninsula Shire website.

Many small businesses can operate from home, but there are rules to follow and in some cases a planning permit may be required. If you meet the Home based business requirements outlined in the Mornington Peninsula planning scheme, you will generally not need a Council permit to conduct your business from home.

We recommend contacting our Planning Support team to confirm any requirements specific to your address.

Have your property address handy, and then:

  1. Call 5950 1010
  2. Visit the Mornington Shire office at 2 Queen Street, Mornington – Monday to Friday between 9:00am and 4:30pm (no appointment or fees required), to speak with a duty planner, or
  3. Go online and use the ‘Check if you need a planning permit’ tool on the Mornington Peninsula Shire website

The permit required depends on the type of sign your business needs. Visit the Mornington Peninsula Shire website to:

Different permits and guidelines apply to outdoor dining and any trading that uses public footpaths or streets.

  • For outdoor dining and footpath trading – including A-frame signs and tables and chairs – review the Shire’s Footpath Trading page for permit requirements and current rules.
  • Always check the specific conditions for your location, including safety, accessibility and design standards.

A Promotional Fund is a way for local businesses to pool money together to promote their area such as events, advertising and local campaigns.

There are currently active schemes in Mt Eliza, Mornington, Sorrento, and Hastings.

The Mornington Peninsula Shire collects the money, but all of it is handed over to the local Chamber of Commerce or trader group to manage and spend.

If you have specific questions, contact us on 03 5950 1446 or business@mornpen.vic.gov.au 

Mornington Peninsula Shire offers a range of support, including mentoring, workshops, promotional opportunities and, at times, grant programs.

Find opportunities for:

Stay up to date by subscribing to our business newsletter or follow our Facebook page.

Mornington Peninsula Shire Council aims to procure goods, services, and works in a fair and ethical manner that supports local business. On the Mornington Peninsula Shire website you can find:

Suppliers and contractors wishing to tender or quote for certain works may first need to register and become pre-qualified. For more information, visit:

The Business and Industry Support team offers the local business community a range of industry development opportunities through a year-round program — including partnering with local providers who are experts in their field.

Find information on the assets managed by the Shire and how to report issues.

If you require an urgent response, call:

  • Mornington Peninsula Shire Customer Service on 1300 850 600 or 03 5950 1000
  • For general business support, contact Business and Industry Support on 5950 1446 or business@mornpen.vic.gov.au
  • For other council services, you can contact the Shire’s Customer Service team on 1300 850 600 or via email
  • To lodge a formal complaint, visit the Shire’s Complaints page for information on how complaints are managed.

You can also find direct contact details for key Shire departments and local business contacts on the Useful contacts page.

Last updated March 2026

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