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Customer Service – VTIC Quality Tourism Business Program

23 May 2024 at 10:00 am

The VTIC Quality Tourism Business Program is designed to elevate your tourism business through comprehensive, cutting-edge training modules.

From the fundamentals of quality tourism to strategies of accessibility and cultural inclusion, our program covers every aspect needed to thrive in today’s competitive tourism landscape.

Workshop 5: Quality Tourism Customer Service

  • Effective Feedback Collection and Analysis
  • Continuous Improvement and Adaptation
  • Mastering Customer Reviews: The Path to Excellence
  • Guest Feedback & Reputation with Review Pro
  • Intentional Customer Service
  • Using Social Media and Customer Service to Improve the Customer Journey

Register for the QTB Program

  • If you are a VTIC member, this program is part of your membership.
  • If you are not yet a VTIC member, apply for a QTB membership today and enjoy 3 months free*. Your membership will be complimentary until *30 June 2024, and you will only be charged for the FY24-25 year. To take up this offer, please email info@vtic.com.au



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