Home / Events / Design Your Customer Journey Experience Road Map

Design Your Customer Journey Experience Road Map

22 August 2024 at 2:00 pm in Mount Martha

a small illustrated woman holding a large pen on an events page in notebook

Small Business Festival 2024 1 - 31 August 2024

A selection of no-cost, low-cost and value for money events to ‘pick and mix’ from.

Create a schedule of learning opportunities to suit your business needs.


  • Inspiring presentations, engaging activities and practical workshops especially designed for small businesses.
  • Opportunities for networking and connection to learn from others’ experiences.
  • Encouraging ways to start, run and grow a passion into profit.
  • Training sessions with experts providing valuable business insights to improve skills and knowledge.

Chart Your Pathway to Business Success

In this exclusive workshop, we’re turning the process of designing a customer journey roadmap into an exhilarating adventure.

Imagine merging strategic thinking with creative visualisation to map out every touchpoint your customer encounters.

You’ll learn to anticipate their needs, desires, and pain points, all while charting a clear path to customer satisfaction and loyalty.

Infuse Creativity into Strategy:

Our workshop bridges the gap between creativity and strategy, fostering an environment where brainstorming and visual representation collide. Engage in interactive exercises that challenge you to think creatively while aligning your ideas with a results-driven strategy.

Expert Guidance Along the Way:

Our experienced facilitator brings a wealth of knowledge in customer experience and journey mapping. They’ll guide you through every step, from identifying touchpoints to analysing customer emotions, and finally to design a template roadmap that steers your business towards success.

Why Choose this workshop?

  • Immersive Learning: Immerse yourself in a workshop that transforms mundane data into a vivid journey of insights and strategies.
  • Visualise the Path: Leverage creative techniques to visualize customer touchpoints, pain points, and opportunities for delight.
  • Holistic Approach: Craft a roadmap that covers all stages of the customer journey, ensuring consistent and exceptional experiences.
  • Actionable Takeaways: Walk away with a tangible customer journey roadmap ready to be implemented for immediate impact.

Who Should Attend?

Business owners, marketing professionals, customer service leaders, and anyone passionate about elevating customer experiences should not miss this workshop. Whether you’re new to customer journey mapping or seeking to enhance your existing strategies, the Design Your Customer Journey Road Map Workshop offers the guidance you need.

Meet Your Facilitator

black and white headshot of a woman smiling with light hair, holding a small dog
Kellie Barrett
Odd Left Creative

With a diverse background spanning over 30 years and a passion for developing ideas, Kel has built her expertise in marketing, communications and planning across a wide range of industries.

She has a combo of out-of-the-box thinking, technical skills and practical smarts that always gets the job done – and done amazingly well.

Utilising captivating storytelling that engages and resonates with target audiences, matched with innovative thinking she offers a refreshing and dynamic approach to content creation and workshop facilitation.

a cartoon woman surrounded by question marks

Frequently asked questions

We’ve compiled a list of common enquiries along with some helpful information and solutions.

How we can help
a cartoon man looking at a big newspaper

Receive regular news updates

Industry insights, upcoming events, and advice for your business direct to your inbox.